CLIENT REQUEST FORM

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Common Abbreviations
IDC – Inspection-Diagnostics-Consultation
PHC – Plant Health Care
INJ – Injections
TRA – Tree Risk Assessment
GRR – Girdling Roots Removal
STC – Service Trip Charge
RTW – Registered Technician Worker is any licensed service technician.

[Jump To The CLIENT REQUEST FORM]

The following form has been provided for clients with whom Jeff Harris and his associates (dba Arbor Rangers, LLC) perform arborist services for-hire. This form will enable clients to make contact concerning plant health care (PHC) related topics, such as:

  • to request an onsite inspection, diagnostics, and/or consultation (IDC) visit. IDC pricing starts at $95.00 per hour, with a $95.00 minimum fee, within Arbor Rangers, LLC’s normal service area. Tree risk assessments Level 1 (TRA1) starts at $95.00 per hour, minimum fee $95.00, and Level 2 (TRA2) starts at $125.00, minimum fee $125.00. Note: A service trip charge (STC) may apply for areas outside our normal service area if we accept your request.
  • to request a service estimate/quote for known plant health care (PHC) issues. Estimates are FREE up to 15 minutes if IDC is not needed, however, some quotes cannot be established for PHC services without an inspection and diagnosis first. If an IDC is necessary in order to render a quote for service, then a $95.00 minimum fee may apply. We are not accepting appointments for estimates that would be scheduled outside of our regular business hours.
  • to request PHC pest management services.
  • to inquire about a scheduled service or reschedule/cancel a service. Note: Rescheduling or canceling a scheduled service must be submitted no less than 24 hours prior to service to avoid incurring a service trip charge (STC).
  • to inquire about an invoice or make a payment arrangement, etc.

Please refer to the Frequently Asked Questions (FAQ) section [Coming Soon-ish!] to see if your PHC question has already been addressed there. Arbor Rangers, LLC takes pride in delivering optimal service at the highest level for our clients. As a small business, we are able to achieve this by prioritizing the PHC needs of our regular clientele base and limiting the number of new customers and the type of work requests we accept annually. Certificate of Liability Insurance for business in Indiana, USA. Arbor Rangers, LLC’s normal service area is primarily in the north-central to northeast Indianapolis, Indiana area, including parts of Carmel, Fishers, and Geist. On occasion, we may consider worthwhile work in areas surrounding Marion County, but a service trip charge may apply to areas outside our normal service area. At his discretion, we may waive any or all fees on a case-by-case basis for 501(c)(3) non-profit organizations. See our ARBORIST SERVICES: FEE SCHEDULE for rates and service offerings.

PLEASE NOTE: Existing clients and prospective customers SHOULD NOT use the Client Request Form to communicate TIME-SENSITIVE matters. You are highly encouraged to call and leave a briefly detailed message at 317-677-3601.* If you send a TEXT MESSAGE at that number or email us at arborranger@gmail.com it will likely reach us quicker. NO SOLICITATIONS, please.

*Due to a tremendous influx of SPAM solicitation calls, voicemail messaging may be unavailable. Please text message or email if you are unable to leave a voice message. Thank you!

 

[Jump To The CLIENT REQUEST FORM]


COVID-19 PROTOCOL (UPDATED):
Arbor Rangers, LLC personnel have received complete vaccinations for COVID-19 (either Pfizer or Moderna), however, until COVID-19 and its variants have significantly been controlled or eradicated, we will still practice “social-distancing” protocols (which include wearing face masks during client encounters & conversations and no physical contact, like hand-shaking) to create a safer environment for you, your family, as well as ourselves, unless your CDC credentials can provide satisfactory proof otherwise. Therefore, we respectfully ask that any onsite conversations, if applicable, be brief and focused on matters directly related to the plant health care (PHC) concerns of your tree(s). When working outdoors and particularly as temperatures warm up, it may be necessary for us to slip our masks down to breathe cooler fresh air again, and so proper social distancing will be important. Thank you for your cooperation and understanding in this important matter! [Note: In certain circumstances where PHC treatments have been preapproved, clients are welcome to watch the application process, but are asked to maintain a “safe distance” of no less than six linear feet.]

Please complete the following Client Request Form. Thank you!

CLIENT REQUEST FORM

Please complete the form below. Required fields are identified with an asterisk (*). Upon successful completion of the form, you will be redirected back to the Client Support page after you click on the Submit button. Thank you!

Note: Any files submitted must comply with our Terms of Use (https://www.arborrangers.com/terms-of-use/) policy.

Please indicate how long you have been a client.
Please select how you heard about our service. This information helps us determine the effectiveness of outside advertising versus word-of-mouth and to budget accordingly. Thank you!
Please select a title, this will be helpful so that we can properly address you, especially if you have a unisex name like Sam, Kim, Casey, etc. or an unfamiliar/ethnic name. Thank you!
Please enter your first name.
Please enter your last name.
Please enter an email address above with which we may contact you. Please double-check your spelling for accuracy. If you do not have an email address check with your Internet Service Provider (i.e. Comcast, AT&T Uverse, etc.) or you can open up a new tab in your Web browser and create a FREE email account with Yahoo! or Google, etc. Alternatively, you could probably ask someone you trust for permission to act as your \"email liaison\" and use their email address.
Please enter a phone number (with Area Code) where you can be reached that also has voice message capabilities in case you are unavailable and we need to leave a message, if applicable. Indicate below the best time slot for you to receive calls. You may also provide an alternate (secondary) contact number below.
Please indicate whether your main contact phone number is a number for home, mobile, work, etc.
Please indicate whether your alternate contact phone number is a number for home, mobile, work, etc.
What time frame is the best to reach you by phone? Check all that apply. NOTE: Afterhour (after 5:00pm), weekend or national holiday calls may carry an additional fee of $25.00.
Please enter your billing address for receiving statements, invoices, etc. Please include your Apt#, Suite#, Bldg#, etc. if applicable, to ensure proper and timely delivery. You may also use a PO Box, if you so desire.
Please enter a brief subject line above.
Please select the arborist service(s) you need from the list above. Check all that apply. Following the checklist you may use the Comments, Questions, Concerns section to elaborate, if necessary. Uploading tree photos may help us provide better diagnostic advice.
Please type in a brief, but precise, explanation for why you are submitting this Client Request Form. Examples include: you have a concern about a plant health issue, you wish to request specific arborist services, or you have a question about billing, etc. You may attach supporting documents or photos below this comments box. Please be advised that our workload varies and therefore we do not recommend that you use this form for any \"emergency\" or time-sensitive matters.

To accompany your comments above, you may also send photos and related documents. Limit 3 files. Digital photos about plant health concerns should be in focus and well lit. NOTE: Accepted file extension types: PNG, JPG, JPEG, GIF, TIFF, PSD, TXT, DOC, DOCX, XLS, XLSX, PPT, PPTX, PDF, AI, ZIP, 7Z, and RAR. (ZIP, 7Z, and RAR files are archival file types that compress file size and may contain a number of file extension types, including those not listed above, combining these into a single file. Creating archival files enables you to upload multiple files that have been compressed into a single file.) If you experience trouble uploading files it may be because you are trying to upload a file extension type not listed above, or the file size is too big. In either case, you may try submitting these as attachments in a separate email to info@arborrangers.com or sharing these files from a cloud service, like Dropbox. Thank you!

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Also see: FREQUENTLY ASKED QUESTIONS FAQ (Coming… eventually!)


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